After posting a cash register document, users are informed if an error has occurred during communication with the service or if there are open errors for the Cash Register.
To fix errors, select Fix Errors:
This will open the Cash Registers page.
The Pending Errors field shows the number of Cash Register Entries with a pending error.
Click on the field (or on Entries) for more information.
The Check Connection action can be used to check whether the service is available.
After the cause of the error has been eliminated, all incorrect entries can be resent to the service via the Fix Errors action. This automatically activates the Post-Recording of the service. The Post-Recording is active until a final Zero Document is created via the Create Status Document action (Cash Registers page).
For more information, see Working with the App, Status Documents.
Note
Even if the service is running in Post-Recording mode, "normal" cash register documents can still be posted. However, after posting a normal cash register document, you will be notified that the Post-Recording mode is still active.
Details
Details about the incorrect entries are displayed in the cash register entries.
Entries that contain the value Error or Pending in the Status field are considered to be incorrect and are taken into account by the Fix Errors action.
The Signature Attempts field specifies the number of signature attempts made so far.
The Error Type Specifies the type of error.
Electronic Recording System failed means that it is technically impossible for the cash register to access the service.
Postprocessing Error means there is a problem with your data structure.
In this case, contact your Microsoft Dynamics 365 Business Central Partner directly.
The Error Message field specifies technical details about the error.
Note
Faulty documents are marked with the label Electronic Recording System failed and a running error counter instead of the signature block.
A copy is also printed automatically. The copy must be archived.
Signature Creation Device
A failure of the signature creation device occurs if the service temporarily cannot communicate with the signature creation device. Failures of the signature device are not marked as Error. Instead, the field Signature Creation Device displays the value Temporarily failed.
If the failure lasts longer than 48 hours, the value Permanently failed is displayed.
For failures of the signature unit no "Fix Errors" is necessary or possible and you can continue to post cash register documents as before. As soon as the signature creation device is available again, you will be notified (after posting another cash register document) that a Zero Document is required. This Zero Document is then used to sign the affected documents together.
Complete manually
In justified exceptional cases, this action can be used to close entries.
The entry is marked with Manually Completed and a note with Date, Time and User ID is created.
The process can also be undone using the same action.
Important
The action may only be used in justified exceptional cases and only if there are no other possibilities to complete an entry.
A justification for manual closure should be included in the comments.
Error Handling
To fix errors, select Fix Errors:
This will open the Cash Registers page.
The Pending Errors field shows the number of Cash Register Entries with a pending error.
Click on the field (or on Entries) for more information.
The Check Connection action can be used to check whether the service is available.
After the cause of the error has been eliminated, all incorrect entries can be resent to the service via the Fix Errors action. This automatically activates the Post-Recording of the service. The Post-Recording is active until a final Zero Document is created via the Create Status Document action (Cash Registers page).
For more information, see Working with the App, Status Documents.
